Connecting Neighbours, Services & Community Support
MyNeighbours is a digital platform for New Zealand communities, offering services, charity, and support features.
MyNeighbours is a digital platform for New Zealand communities, offering services, charity, and support features.
MyNeighbours is a digital platform for New Zealand communities, offering services, charity, and support features.
Building stronger communities through easy, safe, and transparent local connections.
Provide a platform where anyone can request help, offer services, or support local charities.
Community first, transparency, safety, inclusiveness.
Hire local helpers for daily tasks.
Buy and donate items to approved charities; charities receive immediate cash funds.
Join or organise local events.
Support local causes with a transparent payment process.
Local businesses offer discounted products for your neighbourhood.
Book community-friendly rides suitable for seniors and people needing extra support.
Find nearby charging stations through our partnership network.
Download the MyNeighbours app, complete registration, and verify your account information.
Select the service type, fill in detailed information, set a budget, and specify the completion time.
The service provider reviews the request details and communicates with the user to finalize specifics.
The user confirms the service provider. Both parties negotiate the specific service time, location, and details, and pay a partial deposit.
After confirming the service results, the user pays the remaining balance, and then both parties provide star ratings for the experience.
After the service is completed, the user makes the payment through the platform's secure payment system.
Supported Payment Methods:
The platform deducts a portion of the service fee to cover platform maintenance and technical service costs.
Fee Breakdown:
Users can choose to make a donation to support community charity projects.
Donation Options:
After payment is completed, the system automatically distributes the funds to the service provider and relevant parties.
Distribution Process:
After the trip is posted, drivers filter orders by start and end locations.
The driver reviews the trip details, assesses it, then chooses to accept the order and contacts the passenger to discuss specifics.
Once both parties confirm the trip and a deposit is paid, wait for the driver to depart at the agreed time.
The passenger provides a ride code, the driver verifies it, and provides the corresponding service.
Upon arriving at the destination, the passenger pays the remaining balance. If there were additional services, the driver will have provided accompaniment.
View limited-time Hot Deals from businesses in your current area.
Tap the business logo or name to view business information.
Tap the plus (+) icon at the bottom right of the Hot Deal to see its details, expiry date, and terms of use.
Tap on a Hot Deal that interests you to view detailed information and available times.
Tap the "Place order" button, and the system will generate a unique redemption code.
The redemption code is automatically saved to the "My Hot Deals" page for easy viewing and use at any time.
Go to the business location and present the redemption code to a staff member.
The staff member will validate and redeem your code.
Complete the transaction and enjoy the special discounted price.
MyNeighbours is a New Zealand community platform that connects people who need help with neighbours who can offer services, support, goods, or charity contributions. The platform also supports community fundraising, charity sales, local events, Hot Deals from small businesses, and taxi pre-booking with optional support services.
Yes. MyNeighbours is operated by a New Zealand-registered company.
We follow NZ consumer, privacy, and data protection requirements.
Yes. Creating an account allows you to:
Registration is free.
We provide:
However, MyNeighbours is a marketplace, and users must exercise reasonable care when engaging with service providers or buyers.
You may request community-friendly tasks such as:
(Professional trade services require users to verify licences independently.)
Payments are securely processed through Stripe.
Once a job is completed in the app, the platform releases funds to the service provider after deducting the platform fee and donation (if the user chooses to donate).
MyNeighbours does NOT provide the services directly.
The service provider is responsible for the quality of their work.
We offer a rating system to help users choose reliable providers.
Users may donate items for sale, and when the item is purchased, the funds are transferred directly to the selected charity.
Charities registered on MyNeighbours receive donations automatically through the Stripe connected account system.
Donations made to approved charities may be eligible for donation tax credits.
Please check directly with the charity for tax receipt arrangements.
Charities must be:
Our team reviews all charity profiles before activation.
All fundraising must meet the platform's community guidelines.
Fundraising organisers are encouraged to share updates.
MyNeighbours does not manage or distribute funds—we simply connect donors and organisers.
No.
MyNeighbours provides pre-booking only, especially designed for:
Drivers must meet NZ transport requirements.
MyNeighbours facilitates booking but does not operate taxi services directly.
Local businesses can list discounted products or services.
Users can redeem the offers through the app.
Businesses can register through the app or contact us for onboarding.
All payments use Stripe, a world-class secure payment gateway.
Funds are split automatically:
MyNeighbours does NOT hold funds manually.
Refunds depend on:
MyNeighbours reviews disputes but does NOT make final decisions.
MyNeighbours act as a neutral facilitator.
No.
All card details are encrypted and processed only by Stripe.
You may request account deletion in the app.
A pop-up will confirm that all data, rewards and transaction history will be deleted within 2 hours.
Your personal data is permanently removed unless required for compliance (e.g., financial record-keeping).
A full privacy policy is available on our website's Legal section.