Privacy Policy

Effective Date: 6/11/2025

Company: JOYFUL TALENT SMART SERVING LIMITED (“we”, “our”, “us”)

Trading Name: MyNeighbours

Registered Address: 231 Glanmire Road, Newlands, Wellington, 6037, New Zealand

Contact Email: info@myneighbourss.com

1. Purpose of this Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our MyNeighbours App and related websites or services.

By using the App, you agree to this Policy and to our collection and use of information as described below.

2. Information We Collect

We collect personal information that helps us operate the App, process transactions, and provide safe and transparent community services.

a) Information you provide

Name, email address, mobile number, profile photo
Account login credentials and preferences
Service requests and booking details
Charity or fundraising activities you create or support
Payment details processed via our secure payment partner (e.g. Stripe)
Communications and ratings you submit to vendors or users

b) Information we collect automatically

Device and browser information (operating system, App version, IP address)
Location data (if you enable location services)
Usage data (e.g. features accessed, time spent, clicks and interactions)

c) Information from third parties

Payment gateways for transaction confirmation
Identity verification services (if required for vendors or drivers)
Charity organisations for fund allocation and reporting

3. How We Use Your Information

We use your personal information to:

Provide and improve our App and services
Facilitate transactions between users, vendors, and charities
Manage donations and monthly charity disbursements
Verify identity and prevent fraud or misuse
Provide customer support and respond to enquiries
Send notifications and updates related to your activities
Comply with our legal obligations under NZ law

We will not sell or rent your personal information to third parties.

4. Disclosure of Information

We may share your information with:

Payment service providers (e.g. Stripe) to process transactions
IT and hosting providers that support our App and data storage
Charity organisations for fund distribution and reporting
Law enforcement or regulators when required by law
Where we disclose personal information to service providers outside New Zealand, we ensure they provide a level of protection comparable to the NZ Privacy Act 2020 in accordance with Information Privacy Principle 12.

5. Retention of Information

We keep your personal information only for as long as it is needed to provide services, meet legal or accounting requirements, or resolve disputes. Data may be anonymised for statistical or analytical use after that time.

6. Storage and Security

We store data securely using encrypted databases and trusted cloud providers. Access to personal information is restricted to authorised personnel who require it to perform their duties. We take reasonable steps to prevent loss, misuse, or unauthorised access, but no system is completely secure.

7. Access and Correction

You have the right to:

Access the personal information we hold about you; and
Request correction of any incorrect or incomplete information.

Please email privacy@myneighbours.co.nz with your request. We will respond in accordance with the Privacy Act 2020.

8. Cookies and Analytics

Our website and App may use cookies and similar technologies to improve your experience and analyse usage patterns. You can disable cookies through your browser settings, but some features may not work properly.

9. Links to Other Websites

The App may contain links to third-party websites (e.g. charity organisations). We are not responsible for their privacy practices. Please review those sites’ privacy policies separately.

10. Children’s Privacy

Our App is not intended for use by children under 16 without parental consent. We do not knowingly collect information from minors.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our App and website with the effective date shown above.

12. Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact:

Privacy Officer
JOYFUL TALENT SMART SERVING LIMITED
info@myneighbourss.com
Address: 231 Glanmire Road, Newlands, Wellington, 6037, New Zealand

We will acknowledge and respond to all enquiries within a reasonable timeframe.